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Product Support Engineering Manager

Company: Molecular Devices LLC
Location: Sunnyvale, CA
Posted on: August 29, 2017

Job Description:

Will lead and coordinate technical support activities for new and existing

bioanalytical products and instruments. Will perform as a subject matter

expert and provide high-level technical training to Customer Support

personnel to prepare for product launch and ongoing technical support

efforts. Will oversee the design and delivery of technical training

programs and the development of service documentation including manuals,

retrofit instructions, and parts lists. Will engage with customers to

provide hands-on product support that may include laboratory installation,

evaluation, repair, maintenance, or relocation of scientific research

instruments. Will generate technical bulletins that provide worldwide

service personnel with product updates /upgrade information. Will monitor

instrument performance and present trending results to Operations and

Engineering teams. Will apply in-depth knowledge of biologic functions, inter

interdependences and interactions to develop product and instrument impro

improvement programs in collaboration with Product Development and Appli

Applications teams. Will influence the design of new products from a servi

serviceability and reliability perspective and ensure that the Global Servi

Service Organization can support the product.

Education and Experience:

Master’s degree (or foreign education equivalent) in Biology, Life Science

or related field and three (3) years of experience providing in-house

technical support for scientific instrumentation development; identifying

and sourcing technical engineering personnel and managing teams located on-site and in the field; preparing training materials for field service engineers; preparing supporting documentation for new product launches and providing related internal trainings for new products; and collaborating with cross

site and in the field; preparing training materials for field service

engineers; preparing supporting documentation for new product launches and

providing related internal trainings for new products; and collaborating

with cross-functional teams to engage in Failure Mode and Effects Analysis (FME

(FMEA) and Value Analysis/Value Engineering (VA/VE) for existing products.

OR

Bachelor’s degree (or foreign education equivalent) in Biology, Biological Engineeri

Engineering or related field and five (5) years as stated above.

Other Requirements:

Travel: Approximately 15% travel required.

Direct Reports: 6 direct reports (Product Support Engineers)

Applicant instructions: Email resumes -- with reference to job code LHBS -- to:

to: Brinda.Ramamurthy@moldev.com

Keywords: Molecular Devices LLC, Sunnyvale , Product Support Engineering Manager, Biotech / Pharmaceutical , Sunnyvale, CA, California


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