MANAGER OF STRATEGIC RELATIONSHIP MANAGEMENT
Company: American Express Global Business Travel
Location: Sacramento
Posted on: October 5, 2024
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Job Description:
Amex GBT is a place where colleagues find inspiration in travel
as a force for good and - through their work - can make an impact
on our industry. We're here to help our colleagues achieve success
and offer an inclusive and collaborative culture where your voice
is valued.Ready to explore a career path? Start your journey.This
role leads innovative account management strategies, and is focused
on increasing profitability and deepening client relationships
within a portfolio of Amex GBT Middle Market accounts.The role is
to grow and increase the non-transactional revenue of their
portfolio, through a combination of exceptional relationship
management and consultative sales skills, a sophisticated ability
to synthesize client needs and identify innovative solutions, a
strong understanding of the external market, and their in-depth
knowledge of the power of the Amex GBT value proposition.What
You'll Do:Increasing profitability by proactively identifying new
opportunities and delivering innovative solutions that continue to
contribute and expand Amex's web of influence.Leading sales efforts
to deliver multiple revenue streams and further penetrate accounts,
with a focus on driving non-transaction, premium revenue. Also,
will specifically focus on selling consulting and strategic travel
management solutions and engagements.Developing an in-depth
understanding of key business drivers, organizational culture and
the competitive position of clients. Strategic Account Managers
must be able to 'get under the skin' of the individual clients they
work with and understand their individual needs, motivations and
'hot buttons', in order to develop truly customer focused
solutions.Researching the marketplace and competitor products and
services to highlight the value that distinguishes GBT products,
and specifically uses MI, benchmarking, and technology as critical
value drivers.Leading business planning, C-Level executive reviews,
quarterly and annual reviews, and business negotiations on rebids
for strategic accounts.Enhancing the Amex GBT value proposition
through policy consultation, researching white paper needs,
technology road mapping, optimizing online solutions, and event
content development.Creating creative pricing strategies, and
contributing to ongoing client P&L management.What We're
Looking For:3 to 5 years TMC account / client management, sales,
consulting, or procurement experience required.Proven success in
consultative selling is required, in addition to demonstrated
success growing client revenue and profitability.Shown innovative
problem-solving abilities and decision making skills required,
including project management, prioritization, and planning
skills.Strong negotiation skills, including the ability to handle
objections and achieve mutually beneficial solutions.Demonstrated
ability to proactively build and maintain a comprehensive network,
both internally and externally, in order to successfully navigate
through client organizations.A sophisticated range of communication
and presentation skills in order to present complex ideas in a
simple and compelling way to a wide variety of
audiences.Demonstrated ability to quickly learn, understand, and
articulate key product and value proposition knowledge in a variety
of contexts.Strong financial skill and analytical attitude required
to use the key drivers of profitability.Previous experience with
clients in Middle Market accounts ($5-$20MM air volume) and travel
management preferred.Must be able to travel 15-25% of the
time.LocationUnited StatesThe US national annual base salary range
for this position is from $70,000 to $140,000. The national range
provided includes the base salary that GBT expects to pay for the
role. Actual base salary will be based on factors including the
scope and complexity of the role and the successful candidate's
relevant experience, skills, knowledge, and work location.In
addition to base salary, this role is eligible for either our
Annual Incentive Award plan, which rewards participants based on
company and individual performance, or eligible for one of our
metric-driven Sales Incentive Plans (certain sales roles only). An
eligible employee can only participate in one of these plans during
an eligible period. This role is also eligible for awards under the
company Equity Incentive Plan, which is designed to align
participants' interests with those of shareholders. For information
about our comprehensive US benefits programs and eligibility,
please review our Benefits-at-a-Glance document.Benefits at a
glance
(https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)The
#TeamGBT ExperienceWork and life: Find your happy medium at Amex
GBT.Flexible benefits are tailored to each country and start the
day you do. These include health and welfare insurance plans,
retirement programs, parental leave, adoption assistance, and
more.Travel perks: get a choice of deals each week from major
travel providers on everything from flights to hotels to cruises
and car rentals.Develop the skills you want when the time is right
for you, with global tuition assistance, access to over 20,000
courses on our learning platform, leadership courses, and new job
openings available to internal candidates first.We strive to
champion Diversity, Equity, and Inclusion in every aspect of our
business at GBT. You can connect with colleagues through our global
Inclusion Groups, centered around common identities or initiatives,
to discuss challenges, obstacles, achievements, and drive company
awareness and action.Wellbeing resources to support mental and
emotional health for you and your immediate family.And much
more!All applicants will receive equal consideration for employment
without regard to age, sex, gender (and characteristics related to
sex and gender), pregnancy (and related medical conditions), race,
color, citizenship, religion, disability, or any other class or
characteristic protected by law.Click Here
(https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2)
for Additional Disclosures in Accordance with the LA County Fair
Chance Ordinance.Furthermore, we are committed to providing
reasonable accommodation to qualified individuals with
disabilities. Please let your recruiter know if you need an
accommodation at any point during the hiring process. For details
regarding how we protect your data, please consult GBT Recruitment
Privacy Statement
(https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/)
.What if I don't meet every requirement? If you're passionate about
our mission and believe you'd be a phenomenal addition to our team,
don't worry about "checking every box; please apply anyway. You may
be exactly the person we're looking for!Click Here to Learn More
(https://www.amexglobalbusinesstravel.com/careers/)
Keywords: American Express Global Business Travel, Sunnyvale , MANAGER OF STRATEGIC RELATIONSHIP MANAGEMENT, Executive , Sacramento, California
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