Director, Enterprise Sales New Palo Alto
Company: Tbwa Chiat/Day Inc
Location: Palo Alto
Posted on: October 30, 2024
Job Description:
At Talkdesk, we are courageous innovators focused on redefining
the customer experience, making the impossible possible for
companies globally. We champion an inclusive and diverse culture
representative of the communities in which we live and serve. And,
we give back to our community by volunteering our time, supporting
non-profits, and minimizing our global footprint. Each day,
thousands of employees, customers, and partners all over the world
trust Talkdesk to deliver a better way to great experiences.We are
recognized as a cloud contact center leader by many of the most
influential research organizations, including Gartner and
Forrester. With $498 million in total funding, a valuation of more
than $10 Billion, and a ranking of #16 on the Forbes Cloud 100
list, now is the time to be part of the Talkdesk legacy to help
accelerate our success in a new decade of transformational
growth.At Talkdesk, we embrace FAST, our fundamental operating
principles that define who we are as an organization. These
principles drive us to make the impossible possible. FAST: Focus +
Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most
impactful for the business and thoughtful about how and when to
partner with others.
- Accountability: Hold self and others accountable to meet
commitments and drive results. Accept responsibility for successes
and failures.
- Speed: Execute with agility and urgency. Act promptly,
decisively, and without delay. Make good and timely decisions that
keep the organization moving forward.
- Talkdesker: YOU!Responsibilities:
- Define Enterprise Sales goals with leadership team and
implement processes, infrastructure and hiring to execute against
set goals and quotas.
- Hire, lead and mentor a team of Enterprise Sales AEs
(8-10).
- Weekly 1:1 coaching with team members to strategize and
accurately forecast to upper management.
- Manage prospects from our Sales Development Representatives
(SDR) to the handoff to our Professional Services Team with the
ability to articulate our value proposition, navigate objections
and foster relationships.
- Collaborate with our Client Services, SDR and Marketing teams
to optimize sales and customer satisfaction.
- Conduct web-based demos and develop materials necessary to
accelerate customer acquisition.
- Cultivate lasting business relationships with customers through
consultative sales tactics and effective account management
practices.
- Use Salesforce.com to maintain excellent records and report on
Enterprise Sales activity and KPI's.
- Establish methods to articulate and sell all Talkdesk products
& services.
- Understand and internalize the Talkdesk mission and vision and
translate them into an Enterprise Sales strategy.
- Participate in regular company and office meetings to share
Enterprise Sales progress, identify blockers and drive
resolution.
- Help to solidify the competitive posture of
Talkdesk.Requirements:
- 7-10 years of experience in sales functions - preferably
Enterprise Sales for technology products.
- 4+ years of leadership experience in a related SaaS
industry.
- Experience with building, managing and guiding Sales teams
towards set goals.
- Proficient with web-based demo software and tools.
- Strategic thinker with the ability to execute both short-term
and long-term sales plans.
- Strong planning, writing, presentation and communication
skills.
- "Hunter" mindset with the ability to learn, adapt and improve
constantly.
- Strong new logo focus.
- Strong interpersonal skills and willingness to excel in a
team-oriented atmosphere.
- Ability to provide and receive feedback professionally.Work
Environment and Physical Requirements:Primarily office-environment
work, extended periods of sitting or standing, computer-based work.
Limited lifting, and equipment usage limited to computer-related
equipment (keyboards, mouse, etc.).The Talkdesk story hinges on
empathy and acceptance. It is the shared goal among all Talkdeskers
to empower a new kind of customer hero through our innovative
software solution, and we firmly believe that the best path to
success for our mission is inclusivity, diversity, and genuine
acceptance. To that end, we will hire, promote, work along, cheer
for, bond with, and warmly welcome into the Talkdesk family all
persons without regard to ethnic and racial identity, indigenous
heritage, national origin, religion, gender, gender identity,
gender expression, sexual orientation, age, disability, marital
status, veteran status, genetic information, or any other legally
protected status.
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Keywords: Tbwa Chiat/Day Inc, Sunnyvale , Director, Enterprise Sales New Palo Alto, Executive , Palo Alto, California
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