Assistant Manager- Outlet

Company: Accor Hotels
Location: San Francisco
Posted on: November 14, 2024

Job Description:

Job Description

• Plan for outlet budget and review forecast on revenue and expenditure on a monthly basis.
• Analyze and submit month-end reports and identify deviation from business plan goals.
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet.
• Plan, implement, and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion.
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs, and operating supply costs for the outlet are in line with the budget.
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
• Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service.
• Handle guests' complaints and comments tactfully and efficiently.
• Handle all administration work pertaining to cashier/bar operation requirement and company's policies.
• Maintain department communication logbook and updated notice board.
• Check the supply of equipment/stock level and ensure that there is no shortage of items which impact the operation and guests.
• Check the outlet/back of the house cleanliness to ensure that it is compliant with F&B sanitation and hygiene rules and regulations.
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets, and hotel services/features.
• Ensure that health, safety, and security procedures are in place in the outlet.
• Attend all briefings, meetings, and trainings as assigned by management.
• Perform proper handover and communication to the next shift.
• Assist other food & beverage outlets with their operations during peak times or when required.
• Interview, select, and recruit outlet employees.
• Identify and develop team members with potential.
• Conduct performance reviews with the team.
• Constantly monitor team members' appearance, attitude, and degree of professionalism.
• Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets, and standards of service.
• Prepare payroll and gratuity reports.
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues, and provide a regular forum for department communication.Qualifications
• Secondary / High school education.
• Additional certification(s) in Food & Beverage will be an advantage.
• Good reading, writing, and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Minimum 2 years of relevant experience in a similar capacity.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• High degree of professionalism with sound human resources management and business acumen capabilities.
• Strong leadership, interpersonal, and training skills.
• Good communication and customer contact skills.
• Service oriented with an eye for detail.
• Ability to work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.
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Keywords: Accor Hotels, Sunnyvale , Assistant Manager- Outlet, Executive , San Francisco, California