Associate Director, Creator Operations

Company: SupportFinity---
Location: San Francisco
Posted on: April 19, 2025

Job Description:

Linqia is an innovative start-up in the growing influencer marketing industry. Located in downtown San Francisco, you'll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment.At Linqia, we deliver guaranteed influencer marketing results for our clients, by working with some of the world's largest brands including Danonne, AB InBev, Kimberly-Clark, Unilever, and Walmart. Our AI-driven platform and team of experts are leading the transformation of influencer marketing into a scalable media channel. The Linqia platform also serves as a social content lab, where marketers can organically test and amplify the best performing influencer content to drive greater ROI from their paid, owned and earned media.We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.The RoleThe Associate Director, Creator Operations is a key leadership role responsible for overseeing a team that executes influencer marketing campaigns at scale. This role blends operational leadership, client management, and strategic problem-solving to ensure seamless execution of influencer-driven initiatives.As the leader of this team, you will be responsible for managing campaign execution workflows, ensuring high-quality influencer sourcing and onboarding, and optimizing processes for efficiency and impact. You'll act as an internal advocate for the team, fostering collaboration across departments while maintaining a strong focus on customer experience.This role requires a hands-on approach-balancing high-level leadership with a deep understanding of the day-to-day mechanics of campaign execution. You'll provide mentorship to team members while also driving innovation in campaign execution strategies, ensuring best-in-class service for clients and partners.What You'll Do

• Lead & Mentor a High-Performing Team - Manage and develop a team of 6+ execution specialists, ensuring alignment with business goals and professional growth for team members.
• Oversee Campaign Execution - Ensure the team delivers influencer campaigns with precision, managing sourcing, negotiation, onboarding, and performance tracking.
• Client & Stakeholder Management - Serve as a key point of escalation for enterprise clients and internal teams, ensuring campaign needs are met with agility and expertise.
• Drive Operational Excellence - Establish and refine processes to improve efficiency, standardize best practices, and enhance overall campaign execution quality.
• Advocate for the Team - Represent the creator campaign execution function within the company, ensuring leadership understands challenges, successes, and areas for investment.
• Strategic Problem-Solving - Actively identify and implement improvements in campaign workflows, team structure, and execution methodologies.
• Cross-Functional Collaboration - Partner with Sales, Client Services, and Operations to refine campaign strategies and execution processes.
• Stay Ahead of Industry Trends - Maintain a pulse on influencer marketing trends and evolving best practices to keep the team at the forefront of the industry.Who You Are
  • Experienced Leader - 7-8 years of experience in campaign execution, client services, or operations, with at least 3 years managing a team of 5+ people.
  • Customer-Centric - Passionate about creating seamless client experiences and driving customer satisfaction.
  • Balanced Strategist & Executor - Comfortable making high-level strategic decisions while also being hands-on in execution.
  • Excellent Communicator & Advocate - Able to clearly articulate challenges, successes, and needs to both leadership and cross-functional teams.
  • Energetic & Solution-Oriented - Thrives in a fast-paced environment, bringing creativity and adaptability to problem-solving.
  • Operationally-Minded Yet Agile - Brings a structured approach to workflows but understands when to be flexible for better outcomes.
  • Influencer Marketing Enthusiast - Familiarity with the social media and influencer ecosystem is a plus but not required.Location: San Francisco; hybridThis position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
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Keywords: SupportFinity---, Sunnyvale , Associate Director, Creator Operations, Executive , San Francisco, California