Technology - Client Relationship Manager
Company: Cognizant Technology Solutions
Location: Sunnyvale
Posted on: February 15, 2025
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Job Description:
Technology - Client Relationship Manager Location: Sunnyvale, CA
(must live or be willing to relocate) Level: Associate Director
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's
leading professional services companies, transforming clients'
business, operating and technology models for the digital era. Our
unique industry-based, consultative approach helps clients
envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., Cognizant is ranked 195 on the Fortune
500 and is consistently listed among the most admired companies in
the world. Cognizant's RCGTH business unit is one of Cognizant's
highest growth businesses and a critical part of Cognizant's
business strategy. Learn how Cognizant helps clients lead with
digital at www.cognizant.com or follow us @Cognizant. Overview
Client Relationship Managers (CRM) are key contributors to
commercial side of Cognizant IT and Consulting Business. They
support the Client Partner and act as business owners for assigned
accounts, managing the day-to-day activities and P&L of these
accounts. They proactively identify new and expansion opportunities
on accounts and plan for and close the extension of existing
agreements. The CRM works with delivery teams to maximize backlog,
optimizing the resource mix and navigating scope changes to ensure
client expectations are met. They work towards establishing a
positive client experience through delivery excellence. This role
is a high visibility and challenging opportunity and requires high
amount of commitment, business acumen, leadership qualities and
motivated attitude to perform well. Key Responsibilities * Build
trusted relationships with client stakeholders * Understand the
client environment, issues, and priorities * Work with clients to
define their problems and co-create solutions * Drive RFPs /
proactive bids with regards to renewals, extensions and expansion *
Track of industry trends relevant to client business and bring
forth proactive ideas and solutions * Serve as the day-to-day point
of contact for the clients * Responsible for backlog growth
including renewals and extensions of current engagements * Lead the
onsite project teams and ensure they understand the client
environment Measures A CRM's shared measures are margin, revenue,
client satisfaction, & employee retention. CRM role-specific
measures are renewal win rates, revenue and margin. Required
Qualifications * Minimum 15 years of experience in a client facing
role in a consulting firm or an account/engagement management role
in the IT professional services offshore/outsourcing industry. *
Industry, domain expertise in technology * Experience managing
Client P&L of $15 + Million dollars including reporting and
metric assessment for the account. * BS Degree Preferred
Qualifications * MS or MBA degree preferred * Strong background in
a project environment and application development. * Proven ability
to contribute to new business development efforts and to lead and
manage multiple tasks in a dynamic environment * Must be detail
oriented and able to manage and maintain all facets of complex
assignments. * Demonstrable problem-solving abilities with the
aptitude to identify strategic solutions to business problems with
enterprise-wide implications * Demonstrate the flexibility to work
among diverse corporate environments, industries and technical and
non-technical audiences The annual salary for this position is
between $165,000 - 178,000 depending on experience and other
qualifications of the successful candidate. This position is also
eligible for Cognizant's discretionary annual incentive program and
stock awards, based on performance and subject to the terms of
Cognizant's applicable plans. Benefits: Cognizant offers the
following benefits for this position, subject to applicable
eligibility requirements: * Medical/Dental/Vision/Life Insurance *
Paid holidays plus Paid Time Off * 401(k) plan and contributions *
Long-term/Short-term Disability * Paid Parental Leave * Employee
Stock Purchase Plan Disclaimer: The salary, other compensation, and
benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any
time, subject to applicable law. Travel : 20 - 40% The Cognizant
community:
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive
workplace where everyone can thrive.
Cognizant is one of the world's leading professional services
companies, transforming clients' business, operating, and
technology models for the digital era. Our unique industry-based,
consultative approach helps clients envision, build, and run more
innovative and efficient businesses. Headquartered in the U.S.,
Cognizant (a member of the NASDAQ-100 and one of Forbes World's
Best Employers 2024) is consistently listed among the most admired
companies in the world. Learn how Cognizant helps clients lead with
digital at . Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity,
champions equity and values inclusion. We are dedicated to
nurturing a community where everyone feels heard, accepted and
welcome. Your application and candidacy will not be considered
based on race, color, sex, religion, creed, sexual orientation,
gender identity, national origin, disability, genetic information,
pregnancy, veteran status or any other protected characteristic as
outlined by federal, state or local laws. Disclaimer:
Compensation information is accurate as of the date of this
posting. Cognizant reserves the right to modify this information at
any time, subject to applicable law. Certifications Required
Certified Business Relationship Manager (CBRM) Project Management
Professional (PMP)
Keywords: Cognizant Technology Solutions, Sunnyvale , Technology - Client Relationship Manager, IT / Software / Systems , Sunnyvale, California
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